We have many happy and satisfied customers. Google+ reviews, which are independent and beyond our control, can be reviewed HERE, but here are some of the things our happy clientele has been good enough to share:
If every of our suppliers was so patient, friendly and willing to help, then our life would be so much easier. I would have given you 10 stars if I could. I can honestly recommend the company to anyone, however all credit goes to Jamie. He is a guy full of stamina and positive attitude – never in bad mood and always giving 110% to make sure you get what you want. (even if he’s dealing with someone who has no clue what they need – like myself). He saved me hours of research, so I could focus on what I’m good at 🙂 Thanks a lot Jamie. It’s been a pleasure dealing with you.
–Wojciech Slazak – Bar Graphic Machinery.
“It’s a rare thing these days to find a company that is helpful, knowledgeable and reliable , but thats exactly what I found with Process Heating Services when I had an unusual element to replace.”
–Nick Taft – Taft Plumbing & Heating
“Fantastic company, quick conversation, and they can give you the best solution for your problem. Very straight forward, very helpful. The best supplier I have dealt with in my life.”
–Raghid Sandouk – Yorkshire Dama Cheese.
“Jamie at Process Heating Services has repeatedly gone out of his way to assist me with advice, information, and selecting heating elements for my microbrewery. He is always patient with answering my questions and making sure I understand. He’s never pushed or rushed me into buying any product; preferring that I make my own informed decision. When he makes suggestions, they are practical and save me hassle and money. I’ve purchased several heating elements since December to replace or upgrade existing ones and I’m extremely pleased with them. I heartily recommend Process Heating to all my brewer friends when they need to replace or upgrade their heating elements. You can trust them and the products they sell. I’m not easily impressed by service or products these days, but this is one of those rare, treasured exceptions.”
–Gwen at Sacre Brew.
“AMAZING AMAZING RESPONSE,VERY POLITE,EXTREMELY HELPFUL, INFORMATIVE AND WENT BEYOND CALL OF DUTY TO HELP WITH MY QUERY WILL NO DOUBT TELL FRIENDS AND BUSINESS COLLEAGUES ABOUT THIS FIRM”
“Jamie has provided a wealth of technical knowledge for us, solving a long standing problem that we had with our immersion heaters. That knowledge coupled with excellent service means that we would highly recommend Process Heating Services.”
–Neil at Allendale brewery
“When I decided to replace the old heating elements on my vac form machine I was really stuck, where do you get elements for an old machine like mine that is not made any more?…and then I discovered PHS. What a brilliant firm. They not only discussed which would be the best elements to choose, they also custom made them to size to fit my machine. A first rate and very friendly efficient service. I would give these guys 10 stars! Thank you Tim & Jamie for all your help.”
–Alan AB Models
“The heaters arrived as advised and are now being installed. The quality of the elements is excellent. A job well done all round. Many thanks!”
–David @ CFP Ltd
“I am 83 and half deaf. Jamie went out his way to help me when he didn’t have to. He didn’t even sell me anything, but he made sure I got sorted with another company. He is the bees knees.”
–Sam Clarke – Hamilton, Scotland.
“A very fast service, our immersion heater was delivered the next day which had been a bit of a life saver! Thanks again Jamie.”
Response – Thanks for that, Dan. Stock items which are ordered before 2pm can usually be despatched via our very reliable couriers, InterLink with a 1 hour delivery slot the next day. Generally, our customer feedback tells us that morning delivery is usually achieved. For urgent situations, we can specify delivery by 9am for a small additional fee.
“Great service. One of the best. If i had a possibility i would offer a pint or more for them. Hienoa palvelua. Panimolle saatiin sopivat vastukset neuvojen kera.”
–Tuomas Pere – Head brewer – Pyynikki Craft Brewery – Finland
“Opening our new brewery we had to convert from steam to electric, we have two vessels with different heating needs and Jamie was able to build us custom elements with a quick turn around. We were looking for both power, low watt density to avoid charring and ability to easily remove for cleaning and maintenance. They look good and work great!”
“Knowledgeable, friendly and good service.”
–Vince Crocker, Ashley Down Brewery, Bristol
“An unusual problem. Son’s Mother in law is a milliner and has an electrically heated ‘hat stretcher’. Suspect from early 1930’s – inherited when she bought the shop some years ago. device recently started blowing rcd and became unusable. Was asked to have a look and found it contained old style heating wire wrapped elements on quartz former gone pop. Found “Process Heating” on the web and spoke to Tim who was extremely helpful and, after sending photos and a pattern he came up with replacements. Duly fitted and very happy Mother in Law. An exceedingly helpful and knowledgable firm. Many thanks again!”
“A very helpful and knowledgeable sorted my requirements out expertly and swiftly”
“Spoke to Tim today and he was very helpful. He even recommended contacting someone else who was able to offer a more suitable product instead of just trying to sell me what he had. That was great service for me.”
“Excellent advice, Excellent service, Excellent delivery, Excellent product.
–Robin Hale MD Bespoke Canners Limited
“Jamie was very helpful and gave sound advice. After a brief conversation he suggested that I could be better served by another company that could provide a custom-made element to suit my very specific needs. Thank you again, Jamie, for your excellent customer service, good humour and in-depth knowledge.”
“Jamie was so helpful when I had bought duff heating elements from another company. He talked through the problems, suggested a solution and although I didn’t actually buy from him, he made sure I went to the right people to help me – what wonderful customer service & care. Many, many thanks. A true professional.”
–Lorraine Turnbull – Spotty Dog Cider
“Really helpful on the phone. Had what I wanted in stock & a quick despatch time. Definitely will use again.”
–Ross Nicholson – Whippet Brewing Company